What you get
Where an IT support firm feels the difference
IT support is a mix of break-fix calls and planned work across lots of small sites. These parts of FESK.UK handle the job side of that.
Repair, replace or upgrade on one quote
Switch on quote options and a quote can offer a repair, a replacement and a replacement with an upgrade, each with its own lines. The customer picks one, and Reports show which option customers choose, quarter by quarter.
Every office under one customer
A customer can have several named sites. Book a job to the branch office and the engineer's phone opens it with that address. The jobs and invoices for each site stay under the one account.
Monthly site visits that repeat
Set a maintenance visit to repeat weekly, monthly, every 3 months or yearly, with the hours and the priced lines from a job template. Each one is raised on the schedule, and missed ones are raised automatically.
Loan laptops and spare kit tracked
The asset register checks a loan laptop or a spare switch out to a person or a location and back in, with its history. Stick a QR label on it and the phone finds it in a scan.
Kit on purchase orders
Record the order for the access points and the patch leads as a purchase order. Receiving it adds them to stock in the Library, and they go on the job at cost and sale price. The stock count itself is changed on the Stock tab.
Invoices the accounts office pays
The customer's PO number goes on the invoice, and payment terms are set per customer, from on receipt to 60 days. Switch statements on and a customer who pays in batches gets their balance with the age of each invoice.
One job, start to finish
Office network drop-outs, from the first message to paid
Dave Norton and Priya are made up; what the app does is real.
It starts on your website, at any hour
Dave writes in the night. With the AI add-on, Front Desk replies and files it. Without it, Dave uses your booking link.
A quote from your own price list
The lines come from your Library at your rates. Dave approves on the phone, and the quote becomes job IT-0662.
Dropped into the week
Pick the day and who's going. Priya gets a buzz and one tap opens IT-0662 with directions. Dave's tracking link shows when Priya sets off.
Thursday 09:00 · PriyaTimer, photos and a signature on the glass
Priya starts the timer on arrival. Faulty access point replaced, printer given a fixed address, all six laptops tested.
Dave signs at 12:02. 2h 58m goes to Priya's timesheet in two taps.
Invoiced before you leave
IT-0662 becomes the invoice with the hours and charges already on it. If you take cards, Dave scans a QR code. If not, reminders go out on their own.
Paid by card at 12:38What the job actually made
The costs were logged on IT-0662 as the work went, so its profit is already worked out. Reports add it up by month, with who still owes you.
Example figures: Priya's wage and the buy prices are made up.
Every plan includes
Everything else is in there too
Every plan has the same features, whatever the size of the team. The only extra is the AI add-on.
See every featurePricing
£30 for one person.
£10 for each person you add.
Never more than £70 for up to 5 or £100 for up to 10. That's the whole price list. Add people any time. The AI add-on is from £30 a month. Nothing is taken until day 15, and you can cancel any time.
Fair questions
What IT support firms ask
Is it a ticketing or remote monitoring tool?
No. There's no agent on the customer's machines and nothing is monitored. Requests come in from your booking link or, with the AI add-on, Front Desk, and become jobs with notes, files and hours on them.
Can two engineers be on the same job?
Yes. Assign as many people as the job needs. Each logs their own hours against it, and the profit uses each person's own rate.
Can I keep passwords and network notes on a job?
Keep access details in the office note, which only your team sees. FESK.UK isn't a password manager, so store credentials in one and note on the job where to find them.
Will it talk to my accounts package?
It syncs with QuickBooks, Xero or Sage, and checks for duplicate customers on the way across. With no accounts package, FESK.UK works on its own as your invoicing.
Also built for
Trades close to yours
Try it on your next job.
Set a password, pick your team size and add a card. Nothing is taken until day 15.
Cancel any time. Download a full copy of your data whenever you like.