AI tools

What the AI does, and what it doesn't

Front Desk, Ask AI, Document Import and the brain dump, one at a time: what each one does, what it can't do, who sees what, and what it costs. They're an optional add-on on every plan. Connecting your own Claude, ChatGPT or Grok is separate, and free on every plan.

  • Front Desk

    Answers visitors on your website, day or night, and files their enquiry.

    How Front Desk works

  • Ask AI

    Answers questions about your own jobs, customers and hours.

    How Ask AI works

  • Document Import

    Reads a supplier invoice or delivery note, from a photo or PDF, and lists the materials for you to check and add to the job.

    How Document Import works

  • Brain dump

    Say or type everything on your mind, in any order. FESK AI turns it into drafts for you to check.

    How the brain dump works

The short version: each tool fills something in, and a person decides what happens next. Front Desk only files an enquiry. Ask AI changes nothing until you tap to confirm. Document Import adds nothing until you press Add to job. The brain dump saves nothing until you approve each draft.

The customers and jobs in the examples below are made up.

Front Desk

Your website answers at 2am

A chat on your website. It asks visitors what they need, answers simple questions from facts you give it, and files the enquiry for you to call back.

How it works

  1. The visitor gives their name and emailThe chat only starts after that, which keeps bots out.
  2. It asks what they needOne question at a time: the job, then the best number to call. You choose whether it also asks for more detail, an address or a good time to call. They can add photos.
  3. It answers from your factsYour hours, the areas you cover, your services: whatever you've written in its settings. If the answer isn't there, it says the team will confirm.
  4. It knows when you're closedSet your opening hours, and out of hours it tells them you're closed and when you open.
  5. The enquiry lands in EnquiriesWith any photos, and admins get a notification. You turn it into a job, for a customer you already have or a new one.
yourcompany.co.ukExample
  1. Hi, my boiler's making a banging noise and there's water under it. Can someone come out? boiler.jpg
  2. Front DeskSorry to hear that, Sam. I've noted the banging, the water under the boiler and your photo. What's the best number to reach you on?
  3. 07700 900421, mornings are best
  4. Front DeskThanks. We're closed now and open at 8am. Someone will call you first thing.

New enquirySam Doyle

Needs
Boiler banging, water leaking underneath. Photo attached.
Call back
Mornings
An example Front Desk chat on a plumber's website, and the enquiry it files.

It can

  • Go on your website as a link, a chat inside a page or a floating chat button
  • Use your colours, logo and wording
  • Offer short replies the visitor can tap
  • Run on more than one website, each with its own inbox

It can't

  • Read your jobs, customers, prices or schedule
  • Book a time or agree a price. It tells the visitor the team will confirm on the call.
  • Create a job or a customer. You do that from Enquiries.
Who sees what
Visitors see the chat. Only admins see Enquiries.
What the AI reads
The chat, your business name, your opening hours and the facts you wrote. Nothing else in your account.
What it needs
The AI add-on. It doesn't use seats. Each extra website with its own Front Desk is £16 a month.

Ask AI

Ask about your own jobs

Open Ask AI from its button in the app and type a question the way you'd ask the office. It looks the answer up in your account, and it can make small changes once you've confirmed them.

Ask it things like

  • What's booked in for the next week?
  • When did we last go out to Sam Doyle?
  • Who's logged the most hours this week?
  • Which customers haven't had a job in six months?
  • How do I send a quote?
  • What did we make on materials this month? Admins

Or ask it to

  • Log hours on a job, or add a note to it
  • Add a customer, or a new job. It can read the details from a photo.
  • Change a job's status or reschedule it, if you're an admin

Each one shows as a card first. Nothing changes until you tap its button.

Ask AIExample
  1. When did we last go out to Sam Doyle?
  2. Ask AILast Tuesday, for JB-0421, boiler fault find and repair. Rob logged 2h 07m and the job is complete.
  3. Add a note to it: he'd like his annual service booked for March.
  4. Ask AIHere's the note. Tap Add note to save it.

  5. NoteJB-0421

    He'd like his annual service booked for March.

An example Ask AI chat: a question about a customer, then a note that waits for the Add note button.

It can

  • Read a photo you attach to a question
  • Answer how-to questions from the FESK.UK guide
  • Pick up the chat on another device you sign in on

It can't

  • Delete anything, message a customer or take a payment
  • Do anything the person asking couldn't do themselves
  • Put labour into money figures. They cover materials only.
Who can use it
People with an AI seat. The owner has the first one.
Who sees what
Staff only get the jobs they're assigned to and their own hours. Costs, margins and what a customer has spent are for admins only.
What the AI reads
Your question, any photo you add, and the records it looks up to answer.

Document Import

Stop retyping supplier invoices

On a job, add a photo or PDF of a supplier invoice, delivery note or receipt. It reads the lines and lists them for you to check before anything is added.

How it works

  1. Add the fileIn the job's costs, choose to import a document. Take a photo or pick a file.
  2. It reads the invoiceThe supplier, invoice number, date and total, then each line with its quantity and price.
  3. You check the linesUntick what you don't want, fix anything it misread and add your selling price.
  4. Add to jobThe lines go on the job's costs, and the supplier details go in the job notes.
invoice-4471.pdfExample
Supplier
Example Supplies Ltd
Invoice ref
INV-4471
Date
16 Sep 2026
Total inc VAT
£48.00
  • Expansion vessel, 8 litre1 × £29.00 cost Library£29.00
  • Pressure relief valve1 × £11.00 cost Library£11.00

Cost ex VAT £40.00

An example Document Import review: the invoice details, two lines ticked to add to the job, one of them also saved to the Library.

It can

  • Read PDFs, photos, and text or CSV files
  • Work out a price with or without VAT from the other
  • Save lines to your Library, to use on the next job
  • Put a whole invoice on the job as one line

It can't

  • Add anything before you press Add to job
  • Know your selling price. A supplier invoice only shows your cost.
  • Be right every time. Check each line, especially from a blurred photo or handwriting.
Who can use it
People with an AI seat, from a job.
What the AI reads
Only the file you add.
Files
PDF up to 10 MB. Photos up to 5 MB. Text or CSV up to 1 MB.

Brain dump

Empty your head. Check the list.

Jobs to book, quotes to send, people to ring, notes for a job. Say it or type it, in any order. FESK AI sorts it into drafts and nothing saves until you check.

How it works

  1. Tell FESK AI what's on your mindTap the button and talk, or type.
  2. It makes draftsSeparate drafts for a job, a quote, a customer, a note or a to-do.
  3. You check each oneApprove, edit or bin each draft. Only the ones you approve are saved.
Brain dumpExample
  1. Book Mrs Patel in for a boiler service next week, quote the Hill Road bathroom, and remind me to order the radiator valves.
  • Job: boiler service, Mrs PatelDraft to check
  • Quote: bathroom, Hill RoadDraft to check
  • To-do: order radiator valvesDraft to check
An example brain dump: one spoken sentence turned into three drafts to check.

It can

  • Draft jobs, quotes, customers, job notes and to-dos from one messy list
  • Take speech or typing
  • Ask "Is this who you mean?" when a customer looks like one you already have

It can't

  • Save anything you haven't approved
  • Send a message, quote or invoice to anyone
  • Read your mind. Check every draft, because it only knows what you told it.
Who can use it
People with an AI seat.
Where
From the Today screen in Focus mode, or from Ask AI.

Smaller touches

Help with the typing

Three buttons that turn rough notes into tidy wording. Each one fills in a box, and you can still change what it writes.

  • Write it up

    In a job's Engineer's report, type rough notes and tap Write it up. It turns them into a clear account of the work for the customer, and it's told not to add parts, readings or prices you didn't write.

    Needs an AI seat.

  • Tidy the title

    Type a few rough words as a job's title and tap . It suggests a short, clear title in the capitalisation you use.

    You can switch it off in Settings.

  • Tidy the description

    Jot rough notes in a job's description and tap . It rewrites them clearly, and it's told to keep your facts and add none. Undo puts your words back.

    You can switch it off in Settings.

What it costs

One add-on, priced per person

The AI tools are an optional add-on on every plan. Front Desk works for the whole business. Ask AI, Document Import, the brain dump and Write it up work for each person with a seat.

  • £30a month

    The add-on

    Turns on Front Desk, and comes with the first seat. The owner has it.

  • £4a month

    Each extra seat

    For each extra person who uses Ask AI, Document Import, the brain dump or Write it up.

  • £16a month

    Each extra website

    Another Front Desk, with its own link, look, facts and inbox.

Switch the AI tools on when you sign up, or later in Billing. You add seats in Billing and give them out on the Users page. You can switch the add-on off in Billing too.

See all prices

Fair questions

Before you switch it on

Not sure it fits?

Email support@fesk.uk. A person replies within 24 hours, Monday to Friday.

Can Front Desk see my customers or prices?

No. It has no way to look anything up in your account. The only thing it can do is file the enquiry it's taking. From your account, it knows your business name, your opening hours and the facts you've written in its settings. Nothing else.

Will it give prices or book people in?

It has no way to book a time, and it's set up not to quote. If a visitor asks for a price, it tells them the team will confirm when they call. You decide the price and the time.

Does everyone on my team need a seat?

Only the people who use Ask AI, Document Import, the brain dump or Write it up. Front Desk doesn't use seats.

Can I try the AI tools on the free trial?

Yes. Switch them on when you sign up and they're part of your 14-day trial. You can switch them off in Billing.

What does the AI get to see?

Each tool sends the AI model only what it needs for its reply: the visitor's chat for Front Desk, your question and the records it looks up for Ask AI, and the file you add for Document Import. We never sell your data.

Try the AI tools on real work.

Switch them on when you start your trial, and Front Desk can be on your website the same day.

Start your 14-day trial See all prices

Card needed to start, nothing taken until day 15. Cancel online any time.