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Help centre

Answers and how-tos, grouped by topic. Can't find it? We're an email away.

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Start with the setup guide

It takes you from sign-up to your first job in about ten minutes: your account, your team, your customers, then the job itself.

Read the getting started guide
  1. Create your account
  2. Add your team
  3. Add your customers
  4. Create the job
  5. Schedule and assign
  6. Track time
  7. Put it on your phone
  8. What to try next

Topics

Find it by topic

What each part of FESK.UK does, in a few lines.

  • Jobs and scheduling

    Raising work, planning it and getting it out the door.

    • Create a job with a customer, description, materials and photos.
    • Set your own statuses and pipeline order to match how you work.
    • Drag jobs around the calendar and assign them to staff.
    • Put the day's jobs in driving order with the Route Planner.

  • Customers

    A proper customer record, not a spreadsheet.

    • Add customers with contact details, or import them from a spreadsheet.
    • See a customer's full job history in one place.
    • You're warned before you create a duplicate customer.

  • Time and timesheets

    Track labour without chasing paper.

    • Start a live timer on a job, or log hours after the fact.
    • When you stop the timer, it's two taps to log the hours to your timesheet.
    • Timesheets total each person's hours for payroll.

  • Customer tracking

    Your customer can check on a job without ringing you.

    • Turn on a tracking link for a job, with your logo on it, so the customer can follow progress.
    • Send and receive messages tied to the job.
    How the customer link works How the customer link works

  • AI add-on

    Optional tools that take the admin off your plate.

    • Front Desk answers visitors on your website, day or night, and files their enquiry.
    • Ask AI answers questions about your jobs, customers, hours and schedule.
    • Document Import reads a supplier invoice or delivery note and lists the materials for you to check.
    See what's included

  • Account and billing

    Managing your subscription and your team.

    • The owner manages the plan, card and invoices from Billing.
    • Reset a password or change a team member's role.
    • Choose which prices your staff can see.
    See the prices

Contact support

Still stuck? Email us.

A person replies within 24 hours, Monday to Friday.

support@fesk.uk

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Help & Support in the app has the full user guide, and you can raise a ticket there.

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