New here? The Getting started guide walks you from sign-up to your first job in about ten minutes.
Getting started
Everything you need to set up Job Manager and get your team working from it.
- The 10-minute setup walkthrough — account, team, customers and your first job.
- Inviting staff and setting who can see costs and pricing.
- Installing the app on your phone so it's a tap away on site.
Jobs & scheduling
The heart of Job Manager — raising work, planning it, and getting it out the door.
- Create a job with a customer, description, materials and photos.
- Set your own statuses and pipeline stages to match how you work.
- Drag jobs around the calendar and assign them to staff.
- Plan an efficient day with the Route Planner (part of the AI add-on).
Customers
A proper customer record, not a spreadsheet.
- Add customers with contact details, or import them in bulk.
- See a customer's full job history in one place.
- Job Manager warns you before you create a duplicate customer.
Time & timesheets
Track labour without chasing paper.
- Start a live timer on a job, or log hours after the fact.
- Hours roll up into payroll-ready timesheets per person.
- Keep cost and customer pricing separate, visible only to those who should see it.
Customer tracking
Keep customers in the loop without picking up the phone.
- Share a branded tracking link so customers can follow progress.
- Send and receive messages tied to the job.
AI add-on
Optional tools that take the admin off your plate. See what's included.
- AI Front Desk — answers enquiries and books work in.
- Ask AI — questions about your jobs, customers, hours and schedule.
- Route Planner — orders the day into an efficient drive.
- Document Import — pulls materials from invoices and photos.
Account & billing
Managing your subscription and your team.
- Change plan or team size from the pricing page and your account settings.
- Update card details and download invoices.
- Reset a password or change a team member's role.
Contact support
Still stuck? Email support@ssaw.uk — a real person reads it.
We answer support emails within 24 hours, Monday to Friday — usually a lot sooner.